Terms and conditions

Application

These Terms and Conditions will apply to the purchase of goods by you via our website.
These are the Terms and Conditions on which we sell the goods to you. By ordering via our website, you agree to be bound by these Terms and Conditions.

Company

Enata Industries (referred to as “we” or “the website” or "the company"), is a company registered in the United Arab Emirates.

Payment policy

Methods of payment

You can pay:

  • Online by VISA or Mastercard, via the payment gateway PayTabs
  • By wire transfer (details provided upon order confirmation)
Security

Online payments will be processed directly by PayTabs Payment Gateway using Secure Socket Layer (SSL) technology.
PayTabs have built-in fraud protection system which includes in-house fraud protection layer as well as 3DSecure. This two-layered system ensures that your transactions are highly secure and hassle free.
All transaction data is encrypted for storage within Pay Tabs’ banks. We do not have access to your credit card details.
Pay Tabs is an authorized third party processor for all the major banks.
You may like to read PayTabs’ privacy policy.

Price

Prices are shown in USD on our website, if another currency is used for payment, prices may vary according to fluctuating exchange rates or bank charges.

The prices are met price from the UAE, might be subject to local taxes and import duties, payable by the customer.

Extra terms of use regarding drones

  1. Buyer's Representations. Buyer represents that he/she is very experienced in model airplane operation, and that all of the information set forth in the Purchase Application is true and correct. Enata Industries relies on such representations, and would not enter into this sale but for these representations.
  2. Buyer's Acknowledgment of Risks and Dangers. Buyer recognizes that operation of the Model Engine or Remote Control unit may be dangerous, and that under certain circumstances, its handling will be dangerous. Buyer accepts full responsibility for all of these risks and waives all liability as against Enata Industries.
    1. Buyer's Acknowledgment of Danger. Buyer expressly acknowledges that use of the Model Engine or Remote Control unit is dangerous if improperly handled, and could inflict injury if attempts are made to handle it properly, if the user does not fully acquaint himself/herself with the Model Engine or Remote Control unit operation procedures.The Model Engine may cause burns to the user, or the user's assistant, particularly in the start-up procedure, and Buyer agrees to use extreme caution. The Model Engine exhaust is extremely hot, and will burn someone or something placed directly behind the exhaust tube. Highly flammable liquid is used to operate the Model Engine, and it or its fumes will ignite easily and flare up rapidly. The Model Engine itself remains extremely hot, after it is shut off, and requires a cooling down period. Improper use of the Model Engine, or failure to follow Academy of Model Aeronautics ("AMA") guidelines and rules will result in injury to the user, the user's assistant, or bystanders. Operation of the Model Engine or Remote Control unit in any location other than an approved location, and under safe circumstances could lead to injury to bystanders. A risk exists from explosion, in the event of tampering, modifications leading to over-speed or extreme metal fatigue.
    2. Buyer's Obligation to Become Fully Acquainted With Operation Procedure. Buyer acknowledges receipt of operating instructions for the Model Engine or Remote Control unit which depicts its handling and operation. Buyer agrees to thoroughly acquaint himself/herself with these materials, and to require his/her assistant to become equally familiar with them. Buyer expressly agrees not to allow any person to assist in the start-up procedure of the Model Engine, who has not become thoroughly familiar with these materials.
    3. Agreement to Use Qualified Assistant in Start-Up Procedure. Buyer acknowledges that the start-up procedure for the Model Engine cannot be safely done, without an assistant. Buyer expressly agrees to use an assistant, who is thoroughly familiar with the Model Engine and its operation as set forth above, on each occasion when the Model Engine is started up.
    4. Warning to Bystanders. Buyer acknowledges that injury or burns to bystanders could occur, during the start-up procedure or when operating the Model Engine. Buyer expressly agrees to take all steps necessary to assure that no bystander will be in a position to receive injuries during the start-up procedure, or while the Model Engine is running.
  3. Full Assumption of Liability; Waiver and Release of Enata Industries. Buyer assumes all risk of injury, harm and damage, of every nature whatsoever, to himself/herself and his/her property. Buyer fully and completely waives and releases any and all claims which he/she might have at any time arising out of the purchase, handling, or operation of the Model Engine. This assumption, waiver and release is complete, full, and comprehensive.
    1. Release Even If Enata Industries Is Negligent. The waiver and release contained herein releases Enata Industries from all conduct, no matter how it could be characterized or alleged. Enata Industries shall not be liable for its own negligence, whether active, passive, primary, or secondary. Enata Industries shall not be liable for its sole negligence. Enata Industries shall not be liable for its willful misconduct. Enata Industries shall not be liable based on any theory in strict liability in tort. Enata Industries shall not be liable for any alleged breach of warranty, whether express or implied, of any nature whatsoever, whether a warranty of fitness for a particular use, merchantability, or otherwise. There is no warranty of merchantability; there is no warranty of fitness for a particular purpose; and there are no warranties which extend beyond the description on the face hereof or Enata Industries's One Year Limited Warranty.
    2. Waiver Effective for All Time. The waiver and release contained herein is effective, without regard to the passage of time. It is effective indefinitely. It will not be changed by any modification to the Model Engine, to any later sale, or other changes in circumstances.
    3. Release Extends to Enata Industries and All Its Associates. The waiver and release contained herein protects Enata Industries, and all of its employees, officers, principals, owners, designers, and agents ("Associates").

      "A general release does not extend to claims which the creditor does not know or suspect to exist in his favor at the time of executing the release, which if known by him must have materially affected his settlement with the debtor."
  4. No Modifications to Model Engine or Remote Control unit. Buyer agrees to make no modifications of any kind to the Model Engine. This Agreement pertains to the entire life of the Model Engine.
  5. Sale By Buyer to Other Party. Buyer agrees to fully inform any person to whom he/she sells or transfers the Model Engine or Remote Control unit, concerning the handling, use, and operation of the later, and agrees to give all operating instructions to such person, at or before the time of sale or transfer. The indemnity and hold harmless agreement continues in effect, following such sale or transfer.

Refund and cancellation policy

If you would like to pay by wire transfer, we expect to receive your payment within 7 working days. After this period, we will cancel the order.
In case we are not able to process your order, we will refund you using the same method of payment you used to buy, within 20 working days.

Shipping and delivery policy

If we have the products in stock, your order will be shipped within 7 working days to the address that you mentioned during your checkout. Otherwise, we will contact you to communicate the shipping time.
Shipping address can be worldwide. Shipping fees can differ according to the shipping country. Delivery time can vary according to the carrier and the country of destination.

In the case of a warranty claim, the shipping costs will be covered by the client.

Contact policy

By providing information to us through purchasing offers or otherwise using the site, you expressly agree to being contacted by us either by email or telephone, regarding your order, and by email for information about our products.

Return and exchange policy

Before returning a product, please contact us via the form on the website. We will get in touch with you to organize the return or exchange.

The item we sell can be returned within 7 days from the date of delivery, if not used and in their original packaging.
The transportation fees for the returned item (and for the newly shipped item if applicable) are at the charge of the client.
In case of a return, you will be refunded using the same method of payment you used to buy, within 20 working days, assuming that the items are not used and in their original packaging.
To complete your return, we require a receipt or proof of purchase.

Changes

We may change our Terms and Conditions from time to time.

Applicable Law

These Terms and Conditions shall be governed by the Laws of the United Arab Emirates.