Terms and conditions

Application

These Terms and Conditions will apply to the purchase of goods by you via our website.
These are the Terms and Conditions on which we sell the goods to you. By ordering via our website, you agree to be bound by these Terms and Conditions.

Company

Enata Industries (referred to as “we” or “the website” or "the company"), is a company registered in the United Arab Emirates.

Payment policy

Methods of payment

You can pay:

  • Online by VISA or Mastercard, via the payment gateway PayTabs
  • By wire transfer (details provided upon order confirmation)
Security

Online payments will be processed directly by PayTabs Payment Gateway using Secure Socket Layer (SSL) technology.
PayTabs have built-in fraud protection system which includes in-house fraud protection layer as well as 3DSecure. This two-layered system ensures that your transactions are highly secure and hassle free.
All transaction data is encrypted for storage within Pay Tabs’ banks. We do not have access to your credit card details.
Pay Tabs is an authorized third party processor for all the major banks.
You may like to read PayTabs’ privacy policy.

Price

Prices are shown in USD on our website, if other currency is used for payment, prices may vary according to fluctuating exchange rates or bank charges.

Refund and cancellation policy

If you would like to pay by wire tranfer, we expect to receive your payment within 7 working days. After this period, we will cancel the order.
In case we are not able to process you order, we will refund you using the same method of payment you used to buy, within 20 working days.

Shipping and delivery policy

If we have the products in stock, your order will be shipped within 7 working days to the address that you mentioned during your checkout. Otherwise we will contact you to communicate the shipping time.
Shipping address can be worldwide. Shipping fees can differ according to the shipping country. Delivery time can vary according to the carrier and the country of destination.

Contact policy

By providing information to us through purchasing offers or otherwise using the site, you expressly agree to being contacted by us either by email or telephone, regarding your order, and by email for information about our products.

Return and exchange policy

Before returning a product, please contact us via the form on the website. We will get in touch with you to organize the return or exchange.

The item we sell can be returned within 14 days from the date of delivery, if not used and in their original packaging.
The transportation fees for the returned item (and for the newly shipped item if applicable) are at the charge of the client.
In case of return, you will be refunded using the same method of payment you used to buy, within 20 working days, assuming that the items are not used and in their original packaging.

Warranty

Our products are warranted 1 year from the date of purchase.
Obligations are limited to repair of the defect or replacement the defective part or at its discretion replacement or refund according to market price of the product itself. Repair or replacement under the terms of this warranty does not provide right to extension or renewal of the warranty period. The warranty is not applicable to cases other than defects in material, design and workmanship.

If you need to use the warranty, please contact us via the form on the website. We will get it touch with you.

Changes

We may change our Terms and Conditions from time to time.

Applicable Law

These Terms and Conditions shall be governed by the Laws of the United Arab Emirates.